Privacy Policy

This Privacy Policy explains how The Bullionaire Vault Ltd (“we”, “us” or “our”) collects, uses and protects personal information when you visit this website, submit an enquiry, request a valuation, or otherwise contact us.

We are committed to handling your information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The Bullionaire Vault Ltd is the data controller responsible for your personal information.

Company number: 16490921
VAT number: GB509788149

Email: Thebullionairevault@hotmail.com

2. Information We Collect

We collect personal information that you choose to provide to us. Our website hosting, security and technical service providers may also process limited technical information generated when you use the website, such as IP addresses, browser or device information, timestamps and server logs, where applicable. When you submit an enquiry or valuation request through this website (on the Home, Buy Gold, Buy Silver, Sell to Us or Contact pages), we may collect:

• your full name
• your email address
• your phone number, where you choose to provide it
• the subject or category of your enquiry
• details of items you wish to buy or sell, including item type, purity or karat weight, and approximate weight
• the content of your message to us

Our website does not include an online checkout, so we do not collect payment card details, bank details, or other financial credentials through the website itself. We do not require you to create an account, and we do not knowingly collect any information beyond what you submit through our forms or provide to us directly by phone, WhatsApp or email.

3. Cookies and Local Storage

This website uses your browser’s local storage to cache live precious-metal prices, so pages load faster and the price ticker does not need to refetch data on every visit. This information is technical only, is not linked to your identity, and is not used to track you across other websites.

See our Cookie Policy for full details.

4. How We Use Your Information

We use the personal information you provide to:

• respond to your enquiry and provide a quote or valuation
• arrange delivery or collection where a transaction proceeds
• carry out identity, fraud-prevention or anti-money-laundering checks where required, particularly for higher-value transactions
• keep records of our communications and transactions with you
• meet our legal, accounting and tax obligations
• handle complaints and resolve disputes

We rely on the following lawful bases for this processing: taking steps at your request before entering into a contract and performing any contract we enter into with you; our legitimate interests in running our business securely and preventing fraud; and compliance with our legal obligations (including anti-money-laundering and tax law).

We will only use your contact details for electronic marketing where we have an appropriate lawful basis to do so. Where required, we will obtain your consent, and you can opt out of marketing communications at any time.

5. Sharing Your Information

We do not sell your personal information.

We may share your information with:

• couriers and delivery partners, where necessary to fulfil a delivery or collection
• our professional advisers, such as accountants or solicitors, where reasonably necessary
• law-enforcement authorities, regulators or government bodies, where required or permitted by law, including for anti-money-laundering purposes
• service providers who support the operation of this website, acting only on our instructions

Some of our service providers may process personal information outside the United Kingdom. Where an international transfer takes place, we will use appropriate safeguards as required by UK data-protection law.

6. How Long We Keep Your Information

We keep enquiry and valuation details for as long as reasonably necessary to respond to you and, where a transaction proceeds, to complete it.

Where a transaction takes place, we retain related records for as long as required by our legal, tax and anti-money-laundering obligations, which is typically several years from the date of the transaction. Enquiries that do not lead to a transaction are retained for a reasonable period and then securely deleted.

7. Keeping Your Information Secure

We use reasonable technical and organisational measures to protect the personal information you provide to us against unauthorised access, loss, misuse or disclosure.

No method of transmission over the internet is completely secure, so while we work to protect your information, we cannot guarantee its absolute security. Please never send payment card, bank or other financial account details through our website contact form, email or messaging channels.

8. Your Rights Under UK GDPR

You have the right to:

• ask us for a copy of the personal information we hold about you
• ask us to correct inaccurate or incomplete information
• ask us to delete your information, where we are not required to keep it for legal reasons
• ask us to restrict or object to certain processing
• ask for your information to be provided to you in a portable format, where applicable
• withdraw consent at any time, where we rely on consent

To exercise any of these rights, please contact us using the details in Section 1. We will normally respond within one month, subject to any extension or other provision permitted by applicable data-protection law.

9. Children’s Privacy

Our services relate to the sale and purchase of precious metals and are intended for adults. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “last updated” date at the top of this page shows when it was last revised. We encourage you to review this page periodically.

11. Complaints

If you have a concern about how we handle your personal information, please contact us first at Thebullionairevault@hotmail.com so we can try to resolve it.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO), at ico.org.uk or by calling 0303 123 1113.

12. Contact Us

Questions about this policy or how we handle your personal information can be sent to Thebullionairevault@hotmail.com.