Terms & Conditions

These Terms and Conditions govern the purchase and sale of goods and the use of services provided by The Bullionaire Vault Ltd.

Please read these Terms and Conditions carefully before placing an order, requesting an allocation or agreeing a transaction with us.

By placing an order, requesting and receiving confirmation of an allocation, or otherwise entering into an agreed transaction with us, you agree to be bound by these Terms and Conditions.

1. About Us

The Bullionaire Vault Ltd is a company registered in England and Wales.

Company name: The Bullionaire Vault Ltd
Company number: 16490921
VAT number: GB509788149

Registered office and trading address:

Email: Thebullionairevault@hotmail.com

References in these Terms to “we”, “us” or “our” mean The Bullionaire Vault Ltd.

References to “you” or “customer” mean the person or business purchasing, selling or agreeing to purchase or sell goods from or to us.

2. Our Business

We buy and sell precious metals and related products, including but not limited to:

• Gold bullion
• Silver bullion
• Bullion coins
• Bullion bars
• Collectable and numismatic coins
• Graded coins
• Precious-metal jewellery
• Scrap precious metals
• Pre-owned precious-metal products
• Other related products

Our website is primarily an information and enquiry platform.

Unless specifically stated otherwise, products cannot be purchased by completing an online checkout on our website.

Customers may contact us through our website contact form or through another communication channel. Prices, availability and transaction details will then be agreed directly with the customer.

3. Website Enquiries

Submitting an enquiry through our website does not, by itself, constitute an order or create a binding contract.

Product availability and precious-metal prices can change rapidly.

Any price displayed on our website, social media or other advertising may therefore be indicative unless we expressly confirm that price to you for a particular transaction.

A contract will only become binding in accordance with Section 4 below.

4. Formation of a Contract

For ordinary stock transactions, a contract becomes binding when we expressly confirm that we have accepted your order and confirmed the product, quantity and agreed price.

For pre-orders, limited allocations, special orders and products which we are obtaining or reserving specifically for you, a contract becomes binding when:

1. you request a specific allocation or quantity; and
2. we confirm that the requested allocation has been allocated to you.

Once we have confirmed an allocation, that allocation is considered an agreed and binding order even where payment has not yet been made or an invoice has not yet been issued.

An invoice is a record of the transaction and payment request and is not necessarily the point at which the contract is formed.

You should therefore only request an allocation if you intend and are financially able to complete the purchase.

5. Precious-Metal Pricing

The value of gold, silver and other precious metals can change continuously.

Our prices may take into account:

• the prevailing precious-metal spot price
• foreign-exchange rates
• wholesale premiums
• mint or supplier premiums
• availability
• product rarity
• market demand
• taxes
• shipping and insurance costs
• other relevant commercial factors

A quoted price is not guaranteed until we expressly confirm that the price has been locked or the order has been accepted.

Once a price has been agreed and confirmed, subsequent movements in the precious-metal market do not change the agreed price.

If the market subsequently rises, we will not increase the agreed price because of that market movement.

Likewise, if the market subsequently falls, the customer is not entitled to require us to reduce the agreed price.

6. Market-Dependent Goods and Cancellation

Many of the products we sell contain precious metals whose prices depend on fluctuations in financial markets which are outside our control.

Where the statutory cancellation right does not apply because the price of the goods is dependent on fluctuations in the financial market which cannot be controlled by us and which may occur within the cancellation period, you will not have a statutory right to cancel merely because you have changed your mind or because the market price has moved after your order was confirmed.

Nothing in these Terms removes any cancellation right that you are legally entitled to exercise.

7. Customer Cancellation and Market Loss

If you ask to cancel a binding bullion, precious-metal or allocated order and you do not have a statutory right to cancel it, we may choose whether to accept the cancellation.

Where we agree to a cancellation, or where your failure to pay or complete the transaction causes us to terminate the contract, we may seek to recover losses directly caused by the cancellation or breach.

This may include an actual precious-metal market loss where the market has moved against us between the time the transaction was agreed and the time the position, stock or order can reasonably be resold, cancelled, unwound or otherwise dealt with.

It may also include reasonable non-recoverable costs directly incurred in connection with your order.

We will take reasonable steps to minimise our losses.

Any amount charged will be based on the loss actually suffered or a reasonable assessment of that direct loss and will not be used as an arbitrary cancellation penalty.

Where appropriate, any money already paid by you may be applied against amounts properly due as a result of the cancellation or breach, with any remaining balance dealt with in accordance with applicable law.

If our recoverable loss exceeds amounts already paid, we reserve the right to seek payment of the remaining amount from you.

8. Pre-Orders and Allocations

A pre-order allows a customer to secure goods which may not yet be in our physical possession.

Estimated arrival and delivery dates are estimates only unless we expressly agree otherwise.

Delays may occur because of circumstances including:

• mint production
• supplier delays
• international transportation
• customs clearance
• courier delays
• market disruption
• events outside our reasonable control

A delay does not automatically cancel an order or allocation.

If we are ultimately unable to supply the goods, we will refund any amount paid for goods we cannot supply.

Where an allocation has been confirmed to you, you remain responsible for completing the purchase in accordance with the agreed terms.

9. Payment

We may accept payment by methods including:

• bank transfer
• debit or credit card
• cash at our premises

Available payment methods may vary depending on the transaction.

Payment instructions and any payment deadline will be shown on your invoice or otherwise communicated to you.

Bank transfers must be made to the bank account specified on our invoice or confirmed directly by us.

You are responsible for checking payment details before transferring funds.

We may carry out identity, fraud prevention, anti-money laundering or source-of-funds checks where appropriate or required.

We reserve the right to refuse or delay a transaction where reasonably necessary for legal, regulatory, fraud-prevention or security purposes.

10. Failure to Pay

Where an order has become binding and the customer fails to make payment by the agreed deadline, this may constitute a breach of contract.

We may cancel or terminate the order and make the goods available for resale.

Where permitted by law, we may seek to recover reasonable losses directly resulting from the customer’s failure to complete the transaction, including an applicable market loss as described in Section 7.

11. Cash Transactions

Cash payments are accepted only at our discretion and subject to our internal cash limits, identification requirements and anti-money laundering procedures.

We reserve the right to refuse a cash transaction.

12. Delivery

We currently supply and deliver within the United Kingdom only.

Where delivery is agreed, the delivery method and applicable charge will be confirmed as part of the transaction.

High-value orders may require an insured or tracked delivery service and may require a signature upon delivery.

Customers are responsible for providing a complete and accurate delivery address.

We may only deliver certain high-value orders to an address that has been verified or otherwise approved by us.

We reserve the right to split an order into more than one parcel where reasonably necessary for security, insurance or operational reasons.

13. Delivery Times

Any delivery date or time provided is an estimate unless expressly agreed otherwise.

We are not responsible for delays caused by circumstances outside our reasonable control.

If there is a substantial delay, your statutory rights remain unaffected.

14. Delivery, Loss and Damage

If goods are lost or damaged during delivery while the risk remains with us under applicable law, please contact us as soon as reasonably possible.

Do not dispose of damaged packaging or other evidence relating to a damaged parcel until the matter has been resolved.

We may require photographs, packaging or other reasonable information to investigate a claim with the carrier.

Nothing in this section affects your statutory rights.

15. Collection

Where collection from our premises has been agreed, we may require photographic identification before releasing goods.

For security reasons, collection may be by appointment only.

We may refuse to release goods where we cannot reasonably verify the identity or authority of the person collecting them.

16. Ownership and Risk

Ownership of goods will not pass to you until we have received cleared payment in full.

Risk in goods will pass in accordance with applicable law and the agreed method of delivery or collection.

Nothing in these Terms transfers delivery risk to a consumer earlier than permitted by law.

17. Product Descriptions

We take reasonable care to ensure that products are accurately described.

Photographs may sometimes be representative rather than photographs of the exact item supplied, particularly for bullion products sold as random year, mixed year, best value, secondary market or generic products.

Bullion and pre-owned products may show signs of handling, toning, tarnishing, milk spotting, scratches, marks, dents, capsule wear or other cosmetic imperfections unless the product has expressly been sold on the basis of a particular condition or grade.

Such cosmetic characteristics do not necessarily affect the precious-metal content or bullion value of an item.

Where a specific year, condition, grade, mint, design or packaging is material to your purchase, this should be expressly agreed before the contract is formed.

18. Precious-Metal Testing and Authenticity

We take authenticity seriously and may use appropriate testing methods on products we buy and sell.

Testing methods may include electronic precious-metal verification and X-ray fluorescence analysis where appropriate.

Testing does not constitute an independent grading service or guarantee of future value.

Where an item is sold as a graded or certified coin, any third-party grade is the opinion of the relevant grading provider.

19. Investment and Financial Advice

Precious metals can rise or fall significantly in value.

Nothing on our website, social-media channels, invoices, advertisements or communications constitutes financial or investment advice.

Any information concerning precious-metal prices, historical performance, market conditions or potential future movements is provided for general information only.

You are responsible for making your own purchasing and investment decisions.

Past performance is not a guarantee of future performance.

20. Returns and Faulty Goods

Nothing in these Terms affects your statutory rights under UK consumer law.

Goods must be:

• of satisfactory quality
• fit for purpose where applicable
• as described

If goods are faulty, damaged, incorrectly supplied or not as described, please contact us as soon as possible so that we can investigate and provide the remedy required by law.

Any restriction on cancellation relating to market-dependent precious-metal products does not remove your legal rights where goods are faulty or not as described.

21. Buying Precious Metals From Customers

Where we agree to purchase precious metals, jewellery, coins, bullion or other goods from you, you confirm that:

• you are legally entitled to sell the goods
• the goods belong to you or you have the owner’s authority to sell them
• the goods are not stolen
• the goods are not subject to finance, security or third-party ownership claims
• information you provide about the goods is accurate to the best of your knowledge

We may require proof of identity, proof of address, proof of ownership or other information before completing a purchase.

We reserve the right to test, weigh and inspect goods before confirming a final purchase price.

Any preliminary valuation or estimate may be revised where testing establishes that the weight, purity, authenticity, condition or nature of the goods differs from what was originally represented.

22. Scrap and Precious-Metal Valuations

Scrap precious-metal valuations may be based on factors including:

• gross weight
• tested purity or fineness
• recoverable precious-metal content
• prevailing market price
• refining costs
• commercial margin
• other applicable costs

Stones, non-precious components and other materials may be excluded from payable precious-metal weight.

Once a customer accepts our final purchase offer and the transaction is completed, subsequent changes in the market price do not alter the agreed transaction.

23. Security and Fraud Prevention

Because we deal in high-value goods, we take security and fraud prevention seriously.

We may request identification or additional verification and may delay or refuse transactions where we reasonably suspect:

• fraud
• identity theft
• unauthorised payment
• money laundering
• stolen property
• false information
• other unlawful activity

We may make disclosures to law-enforcement authorities, payment providers, financial institutions or other organisations where required or permitted by law.

24. Pricing and Administrative Errors

We take reasonable care when providing prices and preparing invoices.

However, genuine typographical, calculation, system or administrative errors may occasionally occur.

If an obvious pricing or description error is identified before a contract has been formed, we are not required to honour the erroneous price.

Where an error is discovered after a contract has been formed, the matter will be handled in accordance with applicable contract and consumer law.

Nothing in this section gives us an unrestricted right to change an agreed price after a contract has been formed.

25. Tax

Prices will be treated for VAT and other taxes in accordance with applicable UK law.

Different precious-metal products may be subject to different VAT treatments.

Where applicable, the VAT treatment will be reflected in our accounting records and invoices.

Customers remain responsible for obtaining their own tax advice where required.

26. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability which cannot legally be excluded.

We are not responsible for losses caused by events outside our reasonable control.

Where you are purchasing as a consumer, your statutory rights are not affected.

Where you are purchasing wholly or mainly for business purposes, different legal rights may apply.

27. Website Information

We make reasonable efforts to keep information on our website accurate and up to date.

Precious-metal prices, product availability and market information can change rapidly.

Website content should not be relied upon as a guaranteed live quotation unless expressly stated.

We may update, amend or remove website content without notice.

28. Intellectual Property

Unless otherwise stated, the content of our website, including our branding, logos, original photographs, graphics, written material and other original content, belongs to The Bullionaire Vault Ltd or is used with permission.

It must not be reproduced or used commercially without our permission except where permitted by law.

29. Personal Information

We process personal information in accordance with applicable data-protection law and our Privacy Policy.

Customers should review our Privacy Policy for information about how personal data is collected, used, stored and shared.

30. Complaints

If you have a complaint about a transaction or our service, please contact us at:

Thebullionairevault@hotmail.com

Please provide your name, invoice or order reference where applicable, and details of the issue.

We will aim to investigate and respond within a reasonable period.

31. Events Outside Our Control

We will not be responsible for failure or delay caused by events outside our reasonable control.

These may include, for example, severe weather, transport disruption, supplier or mint disruption, industrial action, failure of communications or payment systems, government action, import or customs disruption, fire, flood or other exceptional events.

Where consumer law provides you with rights as a result of a delay or failure to perform, those rights remain unaffected.

32. Changes to These Terms

We may update these Terms and Conditions from time to time.

The Terms applicable to a transaction will normally be those in force when the relevant contract is formed.

Changes made after a contract has been formed will not retrospectively alter that contract unless required by law or expressly agreed between us and the customer.

33. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

34. Third-Party Rights

Unless expressly stated otherwise, these Terms do not give any person who is not a party to the contract a right to enforce any provision of it.

35. Governing Law and Jurisdiction

These Terms and any contract between you and The Bullionaire Vault Ltd are governed by the laws of England and Wales.

If you are a consumer, you retain any mandatory rights you have regarding where legal proceedings may be brought.

If you are purchasing wholly or mainly for business purposes, the courts of England and Wales will have jurisdiction over disputes arising from the contract.

36. Statutory Rights

Nothing in these Terms and Conditions is intended to exclude, restrict or override any rights which cannot lawfully be excluded under UK law.

Where any provision of these Terms conflicts with a mandatory statutory consumer right, that statutory right will apply.